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Author Topic: Haven't Received Gold Bars I purchased  (Read 1675 times)

ut2004frk

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« July 23, 2014, 01:03:29 AM » #11794
Hey guys,

I buy gold bars often, and usually receive them almost instantly when I rejoin the server after buying them.

I bought gold bars a few times today, and on my most recent purchase I did not receive them. It has been 20minutes maybe more. I have a screenshot link provided below showing the main details you should need. If you need any times or anything I can go check my PayPal and see exactly when they were purchased. If I receive them I will be sure to post here if nobody has replied letting me know anything otherwise.

receipt: http://i369.photobucket.com/albums/oo131/ut2004frk/GoldBarFailureToRecieve_Receipt.jpg

ut2004frk

ut2004frk

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« July 23, 2014, 01:09:15 AM » #11795
Hey,

I'm gonna try buying one more, I will post a screenshot of that receipt to if the problem persists.

ut2004frk

ut2004frk

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nonSENSE

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« July 23, 2014, 03:54:50 AM » #11797
Hi, I double-checked our accounts for the transactions you specified but we could not find any matching those ids. The 2 most recent transactions have the following ids:

#5E987250SJ091603J
#4XY98342896187116

Please check if those are the payments you made.


ut2004frk

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« July 23, 2014, 05:46:07 AM » #11801
I just looked through all my purchases for the last two days on my PayPal and see no sign of those ID #'s, they must be from an even earlier payment. It has only been the last 2 purchases I made that I didn't receive. I've used the same PayPal account for every purchase so I'm not sure why it wouldn't show up.

I have 6 pending purchases that have the same name as the other purchases for moronyard (for the most part, it shows up as two different things on my bank statements, not sure why). Here is a link to the pending purchases, idk why none of them are $5.00 though.

--snip--

« Last Edit: July 23, 2014, 07:01:41 AM by nonSENSE »

ut2004frk

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« July 23, 2014, 05:51:39 AM » #11802
I just now looked through every purchase I've made since my first donation to get diamond. I have no numbers that match those two, I'm not sure where those numbers would have come from. If you really need me to, I can spend 25-30 minutes compiling and uploading pictures of every transaction I have made with MoronYard so we can figure this out. I just want my Gold Bars.

ut2004frk

nonSENSE

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« July 23, 2014, 07:14:53 AM » #11803
Can you give me the timestamps of the unsuccessful payments (since transaction ids seem to be unreliable)? The last ones I received were 07/22/2014 04:34:38 PM and 07/22/2014 05:09:34 PM respectively.

ut2004frk

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« July 23, 2014, 07:16:01 AM » #11804
What timezone are yours in? Hold on let me go look it up.

ut2004frk

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« July 23, 2014, 07:18:17 AM » #11805
Item Title:   
   MoronYard.com - 2 Gold Bars
Date:   
   Jul 22, 2014
Time:   
   16:34:38 PDT
Status:   
   Completed 

(I did not recieve these 2)

and

Item Title:   
   MoronYard.com - 1 Gold Bar
Date:   
   Jul 22, 2014
Time:   
   17:09:34 PDT
Status:   
   Completed 

Did not recievce this one. These times line up for me. They are also in the screenshots i posted earlier in the bulk screen post. Files called 5Dollars_2 and 10Dollaars_2 I believe.,

ut2004frk

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« July 23, 2014, 07:19:10 AM » #11806
SO it looks like the payment went through then, even if the ID #'s don't match up. You can look at the timelogs in game and see I didn't receive those bars.

nonSENSE

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« July 23, 2014, 07:24:10 AM » #11807
Ok, that's all the info I need for now. I'll have a look at our logs.

ut2004frk

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« July 23, 2014, 07:35:36 AM » #11808
Okay cool, thanks for being pretty quick in helping me on this. I know you guys are pretty busy most of the time, and probably hate dealing with problems like this lol.

ut2004frk

ut2004frk

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« July 23, 2014, 07:36:25 AM » #11809
If it helps, I BELIEVE I was on smash. I then rejoined a few times, then moved to slope and did the same in hopes it would work

ut2004frk

nonSENSE

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« July 23, 2014, 08:01:37 AM » #11810
Can't quite figure out what the issue was, for some reason the IPN (instant payment notification) did not go through; I have added 3 goldbars to your queue. Sorry for the delay.

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