MoronYard

General => Help & Support => Topic started by: ut2004frk on July 23, 2014, 01:03:29 AM

Title: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 01:03:29 AM
Hey guys,

I buy gold bars often, and usually receive them almost instantly when I rejoin the server after buying them.

I bought gold bars a few times today, and on my most recent purchase I did not receive them. It has been 20minutes maybe more. I have a screenshot link provided below showing the main details you should need. If you need any times or anything I can go check my PayPal and see exactly when they were purchased. If I receive them I will be sure to post here if nobody has replied letting me know anything otherwise.

receipt: http://i369.photobucket.com/albums/oo131/ut2004frk/GoldBarFailureToRecieve_Receipt.jpg

ut2004frk
Title: Re: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 01:09:15 AM
Hey,

I'm gonna try buying one more, I will post a screenshot of that receipt to if the problem persists.

ut2004frk
Title: Re: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 01:12:43 AM
http://i369.photobucket.com/albums/oo131/ut2004frk/GoldBarFailureToRecieve_Receipt2.jpg

2nd Failed Purchase:
Title: Re: Haven't Received Gold Bars I purchased
Post by: nonSENSE on July 23, 2014, 03:54:50 AM
Hi, I double-checked our accounts for the transactions you specified but we could not find any matching those ids. The 2 most recent transactions have the following ids:

#5E987250SJ091603J
#4XY98342896187116

Please check if those are the payments you made.
Title: Re: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 04:29:16 AM
Hey I have different ID's across the board for my last 4 purchases than those. Attached are photos of my last 4 payments details from Paypal, just the ID numbers pretty much for the last 2 successful payments since those seemed pertinent.

http://i369.photobucket.com/albums/oo131/ut2004frk/GoldBarFailureToRecieve_ReceiptPaypal.jpg
http://i369.photobucket.com/albums/oo131/ut2004frk/GoldBarFailureToRecieve_ReceiptPaypal10Dollars_1.jpg
http://i369.photobucket.com/albums/oo131/ut2004frk/GoldBarFailureToRecieve_ReceiptPaypal10Dollars_2.jpg
http://i369.photobucket.com/albums/oo131/ut2004frk/GoldBarFailureToRecieve_ReceiptPaypal5Dollars_1.jpg
http://i369.photobucket.com/albums/oo131/ut2004frk/GoldBarFailureToRecieve_ReceiptPaypal5Dollars_2.jpg

Last 2 Successful Payments:
http://s369.photobucket.com/user/ut2004frk/media/GoldBar_LastWorkingTransaction1.jpg.html
http://s369.photobucket.com/user/ut2004frk/media/GoldBar_LastWorkingTransaction2.jpg.html

I'm in the middle of a magic tournament, so I will see if I can find those ID's you listed later when I'm done.

ut2004frk


Title: Re: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 05:46:07 AM
I just looked through all my purchases for the last two days on my PayPal and see no sign of those ID #'s, they must be from an even earlier payment. It has only been the last 2 purchases I made that I didn't receive. I've used the same PayPal account for every purchase so I'm not sure why it wouldn't show up.

I have 6 pending purchases that have the same name as the other purchases for moronyard (for the most part, it shows up as two different things on my bank statements, not sure why). Here is a link to the pending purchases, idk why none of them are $5.00 though.

--snip--
Title: Re: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 05:51:39 AM
I just now looked through every purchase I've made since my first donation to get diamond. I have no numbers that match those two, I'm not sure where those numbers would have come from. If you really need me to, I can spend 25-30 minutes compiling and uploading pictures of every transaction I have made with MoronYard so we can figure this out. I just want my Gold Bars.

ut2004frk
Title: Re: Haven't Received Gold Bars I purchased
Post by: nonSENSE on July 23, 2014, 07:14:53 AM
Can you give me the timestamps of the unsuccessful payments (since transaction ids seem to be unreliable)? The last ones I received were 07/22/2014 04:34:38 PM and 07/22/2014 05:09:34 PM respectively.
Title: Re: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 07:16:01 AM
What timezone are yours in? Hold on let me go look it up.
Title: Re: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 07:18:17 AM
Item Title:   
   MoronYard.com - 2 Gold Bars
Date:   
   Jul 22, 2014
Time:   
   16:34:38 PDT
Status:   
   Completed 

(I did not recieve these 2)

and

Item Title:   
   MoronYard.com - 1 Gold Bar
Date:   
   Jul 22, 2014
Time:   
   17:09:34 PDT
Status:   
   Completed 

Did not recievce this one. These times line up for me. They are also in the screenshots i posted earlier in the bulk screen post. Files called 5Dollars_2 and 10Dollaars_2 I believe.,
Title: Re: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 07:19:10 AM
SO it looks like the payment went through then, even if the ID #'s don't match up. You can look at the timelogs in game and see I didn't receive those bars.
Title: Re: Haven't Received Gold Bars I purchased
Post by: nonSENSE on July 23, 2014, 07:24:10 AM
Ok, that's all the info I need for now. I'll have a look at our logs.
Title: Re: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 07:35:36 AM
Okay cool, thanks for being pretty quick in helping me on this. I know you guys are pretty busy most of the time, and probably hate dealing with problems like this lol.

ut2004frk
Title: Re: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 07:36:25 AM
If it helps, I BELIEVE I was on smash. I then rejoined a few times, then moved to slope and did the same in hopes it would work

ut2004frk
Title: Re: Haven't Received Gold Bars I purchased
Post by: nonSENSE on July 23, 2014, 08:01:37 AM
Can't quite figure out what the issue was, for some reason the IPN (instant payment notification) did not go through; I have added 3 goldbars to your queue. Sorry for the delay.
Title: Re: Haven't Received Gold Bars I purchased
Post by: ut2004frk on July 23, 2014, 08:12:58 AM
no problem, I appreciate it a lot for checking on it. I'm sure it won't be the only time this happens, since as you can see I'm kinda addicted to buying them haah